FAQ

Frequently Asked Questions

📦 Orders & Delivery

We ship your order within 24 business hours. Delivery usually takes 3 to 9 business days depending on your location.

Once your order has been shipped, you will receive an email with a tracking number to track your package in real-time.

Yes, to do so, please contact us within 24 hours of placing your order. If your order has already been shipped, cancellation will not be possible.

💰 Returns & Refunds

Yes, we offer the possibility to return your item within 30 days, depending on the type of product ordered. Some exceptions may apply and will be specified on the relevant product page.

Once your return is validated, we will process the refund within 10 business days, free of charge.

We offer free returns, but this may vary depending on the item ordered. Some returns may be at the customer's expense. For more details, please contact our customer service.

🐾 Products & Quality

Absolutely! We select products that are high-quality, safe, and tested for the well-being of your companions.

Each product sheet details the features and customer reviews to guide you in your choice. If in doubt, our team is here to advise you!

💬 Customer Service

Our team is available by email at support@activ-pet.com and will respond within 24 business hours.

After receiving your order, you will receive an email inviting you to share your experience!

Need more help? Contact us!